Logistics Policy

  • When will the goods be shipped?
The shipping time for each product depends on the stock situation. When you place an order on https://thinklearningpad.com/, the estimated shipping time for each product will be displayed. If your order includes multiple products, the estimated shipping time will be based on the product with the longest shipping time. We do not split orders, nor do we split combination products and ship them before the estimated shipping time. If you want to receive individual products immediately after they arrive, please order them separately.

  • Which logistics company is used for delivery?
Shipments are made through FedEx. 

  • When can I receive the goods?

The estimated delivery time is 3-7 working days after the order is shipped.

 

  • How to change the order address
Please confirm your address before payment. If you have entered the wrong address, please contact customer service in time. We will contact the logistics personnel to resolve the issue. Our orders can only be delivered to the city and region where the order is placed. If you request to change the address after the order is shipped, we cannot guarantee that your order will be updated. In addition, you will bear all the risks and costs that may arise from changing the address after the order is shipped. When placing an order, please make sure to enter the correct name, address, and contact information to ensure the smooth delivery of your goods.

  • Where can I see the order progress?
After the order is shipped, you will receive a notification email or SMS with the tracking number (please confirm SMS notification when placing an order). You can click the link to jump to the official website of the courier company to check the delivery status of your package.

  • Other common order questions

1. If I ordered multiple items, will they be delivered at the same time?


In theory, the same order will be shipped together; the logistics partner will arrange according to the actual situation.


2. Can the delivery address be changed after the package is sent out?


The delivery address for the package that has been sent out cannot be changed; if you must change it, it is recommended that you contact the local courier as soon as possible to change the delivery address, and the related costs will be borne by you.


3. If the customer cancels the order more than 1 hour after placing it, does the customer have to bear any return freight?


First, provide the order number to the customer service to confirm whether the package has been sent out. If it has not been sent out, cancel the delivery in the background, and you can apply for a full refund normally; if the package has been sent out, understand the reason for the refund. If it is due to your personal reasons for returning the goods, you will need to bear the freight cost, and try to persuade not to return, and provide some coupons for future shopping.


4. If the customer provides the wrong address, causing the package to be lost or unable to be retrieved, should the customer bear the loss?


If the customer provides the wrong address, it is recommended to contact the local courier first and try to change the delivery address; if the goods have been delivered to the wrong address, in principle, the customer needs to bear the loss.

 

5. Is there a charge for repeated delivery, refusal to accept the package, or returning the package without reason?


Yes. If it is due to personal reasons that the delivery cannot be made, the recipient will bear the additional freight. If the product is returned after the order is shipped due to order cancellation or refusal to accept the package, the freight will be borne by the recipient and deducted from the refund. The freight for returning the goods without reason is borne by the customer and deducted from the refund.


6. What other channels can I get help through?


Mainly for independent stations: You can submit a work order through the "Contact Us" button at the bottom of the page, or talk to our staff through the real-time chat button in the lower right corner of this page. If you do not see the real-time chat, it may be because you are using a VPN or browsing from an old device that cannot load the widget, you can also choose to send an email to service@thethinkacdmey.com.